Last updated October 17, 2026
MADE TO ORDER
Our physical products are made to order and shipped directly by our production and fulfillment partners, including Printify. Customish Print & Design remains your point of contact for order questions and assistance.
PRODUCTION AND DELIVERY
Production time and shipping time are separate. Please refer to the processing time and estimated delivery window shown on each product listing and at checkout. These estimates vary by product, production partner, and destination. Holidays, busy periods, weather, and carrier delays may affect delivery.
SHIPPING COSTS AND TRACKING
Available shipping options and charges are shown at checkout. Tracking information will be provided through your shipping confirmation email or order details when available. Orders containing multiple items may arrive in separate packages with separate tracking numbers.
SHIPPING ADDRESS
Please check that your shipping address is complete and correct before ordering. If you notice an error, contact us immediately through CustomishPrint.com. Address changes may not be possible once production or shipping has begun. Additional charges may apply if a new shipment is needed because an incorrect or incomplete address was supplied, subject to applicable law.
DELIVERY PROBLEMS
If your package is delayed, missing, damaged, or contains an incorrect item, contact Customish Print & Design through our website with your order number. For damaged or incorrect products, please include clear photos of the item and packaging so we can work with our production partner to resolve the issue.
Please contact us before returning an item. Do not send returns to the address on the shipping label without instructions from us.
Returns and Exchanges
Because our physical products are made to order, we do not offer discretionary returns or exchanges for a change of mind, an incorrectly selected size or color, or a change in preference. Please check product details and size charts before ordering. If an item arrives damaged, defective, or incorrectly supplied, contact us with your order details and photographs. We will review the issue and arrange an appropriate remedy, such as a correction, replacement, or refund, according to the circumstances and applicable law. Nothing in this policy limits statutory rights.
Before returning anything, contact us with your order number and reason for the request. If a return is appropriate, we will provide the return address, any item-specific conditions, and information about return postage or replacement shipping before you send it. Do not send products to the fulfillment partner or shipping-label address without our instructions. Your statutory rights for faulty, incorrect, or undelivered goods are not reduced by this process.
Reporting Damage or an Incorrect Item
Inspect your order when it arrives. Report damage, a manufacturing defect, or an incorrect item as soon as possible, preferably within 14 calendar days of delivery. Reporting promptly helps us review the issue and resolve it with our production partner. Include your order number, a description, and clear photos of the issue, the whole product, and relevant packaging. Keep the item and packaging while we review. We will explain the next steps and an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable rights. This reporting window does not limit rights or remedies that cannot legally be restricted.
Changes and Cancellations
Contact us immediately if you need to correct an address, change an item, or request cancellation. We must confirm whether the request can be carried out; sending a message does not itself change or cancel an order. Changes may no longer be possible once production starts. This does not limit cancellation or refund rights that apply when an order cannot be fulfilled or shipped as required.
Delays and Missing Packages
If we cannot ship within the stated shipment period, we will notify you of the delay and explain the available choice to wait or cancel for a refund, as required by applicable law. If an order has shipped but is late or tracking stops updating, contact us with your order number so we can investigate with the fulfillment partner or carrier.
If tracking says delivered but you cannot find the package, check the delivery address, household members, usual delivery locations, and any carrier pickup notice. Contact us promptly if it remains missing. A delivery scan alone does not explain every missing-package situation; we will review the details.
Destinations and Shipping Charges
Available destinations and shipping methods depend on the product and are shown in the listing or checkout when available. If checkout does not offer shipping to your address, contact us before purchasing. Review the displayed shipping charges before paying. If a shipment crosses a border, ask about any import charges or customs requirements before ordering; do not assume these are included unless stated.
Refund Follow Up
When a refund is approved or required, we will confirm the refund and any relevant return instructions. The time for a credit to appear depends on the payment provider and bank. If you have not received the expected credit, contact us with the order number; do not send full card details.
Orders That Also Include Digital Downloads
For orders containing both product types, digital files and physical items are handled separately under their respective policies. A paid download may be available while a physical item is still being made. Cancelling or refunding one item does not automatically cancel or refund the other. We will identify the items and amounts covered by any approved resolution, including applicable tax, shipping adjustments, and any change to download access. See Terms & Conditions for mixed orders and failed payments. Your applicable legal rights remain unaffected.
If you request cancellation of a physical item, we must check its production status with the fulfillment partner and confirm whether it can be stopped. A cancellation request or refund is not itself confirmation that production has stopped. Digital final-sale terms do not remove remedies for an incorrect, faulty, or undelivered physical item.
DIGITAL DOWNLOADS
Digital products do not require shipping. No physical item will be sent for a digital-download purchase. Please refer to our Digital Download & No-Refund Policy for additional information.
CUSTOMER RIGHTS
This policy does not limit your rights or remedies under applicable law.